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Our Newsletter


Shipping / Returns / Store Policy

Shipping

All orders are shipped via Canada Post. 
We currently process orders once a week - but please allow up to ONE WEEK for your order to be processed. 

Once your order is processed this is the standard delivery time for your Country:

Within Canada - 3- 5 business days (with tracking number)
USA - 5 -10 business days (no tracking number provided - Please inquire to store@brethart.com if you would like to purchase a trackable shipping option for an additonal cost) 
UK - 7-14 business days (no tracking number provided)
Austraillia - 14+ business days (no tracking number provided)

Please note: We do not guarantee shipping times and will do our best to accommodate those who require their items be shipped urgently. We kindly request, that you email the store with urgent shipping needs and we will do our best to need your needs.   

Shipping via Surface: 

If you chose to have your items shipped via surface. Please anticipate your items being delivered in approx 8 weeks. These items are not trackable (we do not provide tracking numbers). 

PLEASE NOTE:

We currently have several shipping options available. If you choose to ship via weight your delivery time will coincide with standard delivery times as per Canda Post. If you are shipping via weight and are looking to have your package expedited please contact us. 

If you choose a shipping quote directly from Canada Post shipping estimator - your delivery time will depend on which type of shipping you choose. Please see Canada Post link below for specific delivery times. 

We can create cheaper shipping quotes to UK/Austraillia

Tracking numbers are NOT provided for shipping via air or surface. If you would like a tracking number, be sure to choose a trackable shipping option. 
If you choose a tracking number you will receive 2 emails. First, email informing you that the items have been shipped, and shortly after a second email containing your tracking number. 

For further information on delivery times please see http://www.canadapost.ca/web/business/mailing-and-shipping.page 

International shipping available to: Mexico, U.K.,Ireland, Portugal, Spain, France, Germany, Belgium, Netherlands, Denmark, Norway, Sweeden, Finland, Austria, Greece, Israel, Turkey, Lithuania, Romania, Poland, Saudi Arabia, Switzerland, Italy, UAE, South Africa, Australia, New Zealand, Japan, Egypt, Philippines, Singapore, Western Samoa, India, Pakistan, China, Hong Kong, Malaysia, Argentina. 

CUSTOMS DELAYS ARE RARE, BUT MAY BE POSSIBLE ON SOME INTERNATIONAL ORDERS.
WE HAVE NO CONTROL OVER THESE DELAYS AND WILL NOT BE HELD ACCOUNTABLE FOR SAME.

Refund / Exchange Policy

 

Pictures of store items may not exactly represent the item, every attempt to accurately represent items on our website have been made. Images on shirts may appear marginally smaller in comparison to the 
depiction depending on shirt size ordered.

If you are not satisfied with your purchase, please contact us by email. You may request a return or exchange within 30 days of the receipt of the product for any unworn/unwashed garments. Personalized or other customized product may not be returned for refund or exchange under any circumstances. Please allow 7-14 business days for North American orders, 7-21 business days for most international orders (some experience delays). If the product has not been delivered after 120 days of purchase date, the customer is entitled to a refund of the purchase in full.

All Canadian, U.S. and International orders are shipped via Canada Post. Please note that customers outside Canada shall be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges. Please contact your local post office for info on tarrifs and other import fees. 

CUSTOMS DELAYS ARE RARE, BUT MAY BE POSSIBLE ON SOME INTERNATIONAL ORDERS.
WE HAVE NO CONTROL OVER THESE DELAYS AND WILL NOT BE HELD ACCOUNTABLE FOR SAME.


Our online payments are processed by BigCommerce which offers a completely secure checkout process. All prices are in CAD (Canadian Dollars). Check www.xe.com for current exchange rates. 

We reserve the right to refuse any order. Additional security checks may be required prior to shipping some orders.

Privacy Policy
This privacy policy is to inform you on how the information collected on this website is used. Be sure to read this privacy policy before using our website or submitting any personal information and be aware that by using our website, you are accepting the practices described in this policy. We reserve the right to make changes to this website's policy at any time without prior notice. Be also aware that privacy practices set forth in this here are for this website only and do not apply for any other linking websites.

Collection of Information
We collect personally identifiable information such as names, postal codes, addresses, emails, and so on, that are voluntarily submitted by our visitors like you. The information you provide and that is collected is used to fulfill you specific request.

Cookie/Tracking Technology
This website may use cookies and other tracking technologies depending on the features offered. These technologies are useful for gathering information such as browser type and operating system and tracking the number of visitors to our website, in our efforts to better understand how visitors use our website. Cookies are also used to customize the website experience for each visitor. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
In the event of fraud prevention or investigation, we may be asked to share collected information with governmental agencies or other companies assisting us. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is never provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure and encrypted during the type of transmission. Only authorized employees, agents and contractors have access to this information.

Please contact us if you have any questions or concerns about our website's privacy.